We are here to help you. Like a friend.

Studying in a foreign country can be exciting and sometimes a little bit scary. We will take away all your fears and questions from the first moment till your last days in Holland. Didn’t found your answer in the frequently asked questions? Don’t hesitate to contact us directly. We are more than happy to assist you.

Frequently Asked Questions

Accommodation & Services

We believe that a worry-free stay with everything well arranged for you is the essential foundation to gain a great international experience. We love to give you the key handles and guidance during your stay in order to be a part of your unforgettable experience. We think these services and costs are all essentials and therefor included:

  • Fully furnished student accommodation
  • Equipped kitchen(s)
  • All utilities included; normal use/ costs of gas, water, electricity, Wi-Fi, municipal taxes, waste management
  • Airport pick up service during pick-up days
  • Arranging additional services
  • 24/7 emergency service
  • Free access to all our SHH Social events, including our ‘Welcome to Holland’ event
  • Free access to our weekly Yoga classes
  • Dutch public transport card and Dutch SIM card
  • Maintenance services; fire & safety, central heating system
  • First Friend WhatsApp service
  • Excellent support & guidance
  • Work for Friends program
  • 9% VAT

Cleaning package (mandatory)

We believe that a clean living environment is essential for a comfortable stay, so we aim to keep our properties tidy and clean for everyone.

  • Every 2 weeks our cleaning partner will clean the common areas like kitchens, bathrooms, toilets and hallways
  • Our maintenance team will support the cleaning team every 3 months for periodic maintenance. This means, maintaining the essential machines and devices in the accommodation like the washing machine. Also they will fix all the minor shortcomings in the house they can find during these visits
  • If you have a garden attached to your student accommodation, our gardener will maintain the garden twice a year
  • End of tenancy cleaning (€295,-) is included in this cleaning package

The cleaning package is mandatory for every resident and paid in the down payment. The costs of the package is €695,- for 1 year.

Bedding package (optional)

We offer a full good quality bedding package ready in your room when you arrive, so you don’t have to hassle with bringing or finding decent bed linen. Our bedding package contains:

  • mattress protector
  • fitted sheet and duvet cover
  • 4 seasons duvet (1 for the winter and 1 for the summer)
  • 1 pillow
  • 1 towel

So everything you need for a clean and comfortable bed! This package is not mandatory and you can order our bedding package for €99,- during the booking process of your room.

Personal Fridge (optional)

We have a fridge and freezer in every kitchen which can be used by all residents. However, some residents like to have an own fridge in their room. This is why we offer the rental of a personal fridge. This is an extra fridge to be placed in your room, slightly bigger than an average hotel room fridge. The price of this fridge rental is €17,50 per month. Of course, we will make sure it is ready to use when you arrive, how cool is that! You can add your personal fridge during the booking process of your room.

The pictures of the rooms tell the story, every room will have everything you need for a comfortable stay. All rooms are at minimum equipped with:

  • Comfortable bed
  • Nightstand with lamp
  • Smart TV
  • Desk and office chair
  • Wardrobe
  • Wooden picture frame
  • Curtains or blinds
  • Laptop stand
  • Laundry rack
  • Mood lighting

The Silver Windmill rooms will have an extra storage cabinet and a double bed or sofa.

The Golden Windmill rooms have more space, so all these rooms are equipped with a double bed and a sofa. This creates a nice sitting area where you can hang out in front of your TV.

The Diamond Windmill rooms and Diamond Windmill + rooms are very spacious, have more extras and have an even better sitting area with bigger TV. Some of the Diamond Windmill + rooms have a private bathroom.

Yes, every kitchen is equipped with dishes, cutlery, glasses, pots and pans and water cooker. You will also have a stove, fridge and freezer combination and a microwave/oven. You can start cooking immediately after your arrival!

Yes, you’ll have! All our accommodations and rooms are equipped with flat-screen Smart TVs and Wi-Fi connection.

Yes, you can! Every accommodation is equipped with a washing machine in the common area, which can be used for free.

  • Bronze Windmill rooms: 90×200 cm
  • Silver / Golden / Diamond Windmill rooms: 140×200 cm

Do you like to connect with other students and just like to make fun from time to time besides studying? We are more than happy to welcome you at our events.

We always start the year with our ‘Welcome to Holland’ event. It’s a great opportunity to get to know your house mates or other internationals in a casual atmosphere!

During the year we organize several fun social events, and you can join them for free. The new event calendar for the academic year 2023/2024 will be launched soon.

Besides that sport is good for your body and mind it also is a good way to socialize and meet new people during your stay in Tilburg. Join our weekly Yoga classes given by a professional yoga teacher!

The classes will be held in the common area of our great office location. Every Wednesday evening we will turn it into a chill and relax atmosphere. You can register for the classes on the same day. Sometimes the classes are fully booked so we work with a first come first serve system. Lower your stress levels, learn how to relax better and keep your body and mind flexible!

We believe that living in a typical Dutch student house, is the most social way of living abroad as an international student. The best friendships grow when you cook or dine together with your housemates. It definitely creates a close bond when you live together under one roof.

We offer different student houses around the city and each house and room is unique. Depending on your wishes you can choose to live in a student house with a total of 4 rooms or even in a house with a total of 13 rooms. You can even choose for a female only house if you wish to live with only girls. In the description of the offered rooms you will find the details of the house and the total amount of rooms in the student accommodation.

After you finished the booking of your room we will open a Facebook group with all the residents of your student house. Through here you can already get in touch with eachother before your arrival!

All our rooms are reserved by Tilburg University for their Degree seeking students such as Pre-Master, Masters or Bachelors. So all our residents are first year international degree seeking students so it will be easy to make new friends!

Yes we do. We try to meet everyone’s wishes the best we can so that’s why we offer 2 student house for only females. The accommodations are Goirkezijstraat 1-05 and Huijsmansstraat 14. We do like to point out that from our experience a mixed gender house works great. It’s good for the atmosphere in the house and for developing your social skills. Still not convinced? We are happy to welcome you in one of our female only house.

We always aim to create a place in our student houses where you can dine together or hang out with your housemates and friends. Within these moments friendships are created and great memories are made.

All houses are unique so the space of the common kitchen or living area differs. You’ll find houses with a great living area with a sofa and tv or even a small private cinema in the basement. Or you’ll find a house with a small dining table in the kitchen as the center of the house.

You’ll find the specifics of the accommodation on our booking system in the overview rooms. Once clicked on a room scroll down to Specifics or filter on ‘Living / Dining area’.

All our student houses are located in Tilburg in the main student neighborhoods and Tilburg University and Fontys University are always very well accessible by bike or bus. Also the city center is always easy to reach.

For more information about the locations of our student houses please go to our webpage Accommodations and go to the map under Our locations.

For more information about the distances to the main spots of the accommodations please go to our booking system, click on a room and scroll down to How far are the main spots?


New incoming International students of Tilburg University and Fontys University:

  • (pré) Master students
  • Bachelor students
  • 1 year Exchange students
  • PhD students

1. Search between all the available rooms on our booking system for a good spot that suits your wishes. Be prepared and ready for the opening of our booking system. Our rooms for new incoming students are bookable on the 30th of May 2023, 08:00 UTC.

2. Ready, set, go! Book a room right after the opening to make sure you secure a room with us. You will pay the down payment click on the BOOK button. The booking process starts now and the room is reserved for 30 minutes.

3. First you will get an overview of your booking and what costs are included in the down payment. You can add the personal fridge to your booking here. We have already added the bedlinen package (recommended) for you.

4. Now it’s time to fill in your personal details. Our rooms are exclusively for students who are approved at Tilburg University or Fontys University. Please attach a copy of your acceptance letter along with a copy of your passport.

5. The last step is making the transfer for the down payment in order to finalize your booking. You can pay with a Credit Card or PayPal account. You might upgrade your payment limits upfront.

6. To confirm your room you need to transfer the remaining 11 months of rent for college year 2023/2024 within two weeks after finalizing your booking and receiving the rent invoice from us. We aim to send you the rent invoice within 3 working days after you have made the booking.

7. When we received the payment for the remaining 11 months rent, your booking is completed and the room is yours! We will get in touch with you in order to sign the lease contract and provide you with all necessary practical information. The international experience begins here and also from booking to arrival we will take all your worries away!

Please note that the moment you’ve placed your room in your Cart the room will be reserved for 30 minutes. In these 30 minutes you will have to finalize the booking. After 30 minutes the room will be placed out of your Cart automatically.

No, you don’t have to register or make an account in order to book a room. Simply go to our booking webpage and follow the steps of our booking process.

Our student rooms are exclusively reserved by Tilburg University for their new incoming international Degree students who are (un)conditionally approved and received their (un)conditionally acceptance letter.

During the booking process we ask you to upload the acceptance letter of your university along with a copy of your passport so we can finalize your booking.

You can book your room with both a conditional and unconditional acceptance letter of your University. It’s not possible to book a room without an acceptance letter.

In order to book a room you have to transfer a down payment which contains:

  • 1 month of rent
  • Short stay booking costs of €385,-
  • Cleaning costs of €695,- (This payment contains the cleaning package of €400,- with the cleaning of common areas every 2 weeks included + End of tenancy cleaning costs of €295,-)
  • Tenancy deposit of €1.250,- (refundable after check out)
  • Transfer cost of €75 

Additional services:

  • Bedding package of €99,-
  • Personal fridge, 12 months of rent €210

The last step of the booking process is making the transfer for the down payment. We offer 2 options to make the down payment:

  • Creditcard
  • PayPal

These payment options require an immediate payment in order to finalize the booking of your room.

You will pay 11 months of rent via bank transfer within 2 weeks of the booking.

All our rooms have a fixed contract length of 1 year.

You will have to pay a tenancy deposit of €1.250,- in total. The deposit is intended to secure settlements in case of excessive use/ costs of gas, electricity and water and for extra waste management measures.

You will receive your full deposit back within one month after the end date of your lease contract if:

  • At the end of your rental period nothing is broken, the room is left clean and you didn’t smoked inside of the house*
  • You have given back all the keys and ov chip-card
  • You have signed your ‘Notification of abroad form’ to make sure you will be unregistered at the municipality of Tilburg
  • There are no outstanding payments
  • The prognosed costs of Gas and Electricity are in line with the excusal costs during your stay.

*Please note that we have a strict policy about smoking inside of the house, once we noticed you smoked you won’t receive your deposit back.

We will check if your booking details are valid. If all information is correct, we will send you a invoice for the remaining 11 months of rent!

Once we received the payment for the remaining 11 months (within two weeks after making the booking) your booking is final and we will send you your lease agreement.

If you cancel your application at Tilburg University before your arrival and the start date of your lease agreement, you can also cancel the booking of your room with us, at least 40 days before the start date of your lease agreement. You need an official statement of your admission officer with the cancellation of your course. Short stay booking fee and transfer costs are non-refundable.

If you don’t cancel on time it’s not possible to cancel the room anymore and you will be responsible for the full rent period contract with the resulting costs.

However, we will certainly fully commit ourselves to keeping the costs as low as possible for you. For example by finding a new suitable tenant who is willing to sublet or take over your contract. Please note that subletting on your own is strictly forbidden without permission of your landlord.

Is your remaining contract period less than 4 months? Our policy is that we won’t give permission for subletting the room, in no case. This out of respect for your house mates and to maintain the living environment in the house.

Arrival & practical matters

We like to give everyone a warm and worry-free welcome, so we start with picking you up of the airport!

We organize an airport pick-up week for all new incoming residents of Student Housing Holland. We will gather at one specific point at Schiphol Airport or Eindhoven Airport and all week our buses commute between the airports and Tilburg.

The airport pick-up week for Schiphol Airport (Amsterdam) and Eindhoven Airport is:

  • Tuesday 15th of August 2023
  • Wednesday 16th of August 2023
  • Thursday 17th of August 2023

Yes you can arrive on every date and time you prefer because our houses are always accessible using an access code*. You will find the keys of your room in your personal key locker inside the house.

The downside is that you have to arrange your travel to Tilburg yourself so we recommend to join our airport pick up days.

More information about the check-in procedure will be provided in the Arrival info document, which you will receive after booking a room.

*Preferably you arrive at the address of your new room between 09:00 AM – 5:00 PM during weekdays so that you are assured of our customer service as soon as you arrive.

Yes you can arrive on every date and time you prefer because our houses are always accessible using an access code*. You will find the keys of your room in your personal key locker inside the house.

More information about the check-in procedure will be provided in the Arrival info document, which you will receive after booking a room.

*Preferably you arrive at the address of your new room between 09:00 AM – 5:00 PM during weekdays so that you are assured of our customer service as soon as you arrive.

Our rooms and kitchens are fully furnished, so you only need your clothes, books, towels, toiletries, laptop and your favorite pictures. Don’t forget to bring some fun decorations and personal stuff with you so that you feel immediately at home in your new room.

And also don’t forget to bring:

  • Bedding package if you didn’t ordered ours.
  • A printed copy of your lease contract in order to register at the municipality as a new resident of Tilburg
  • A printed copy of the Arrival information document with all the essential information about your arrival
  • Fully charged mobile phone in order to reach us during the airport pick-up days if needed

In case of an emergency, like a power shutdown or extreme leakage, you can call us by using our 24/7 emergency service.

Losing your key can happen to anyone of us so don’t feel bad if it happens to you. If you have lost your key and you can’t enter your house or room anymore, please contact us in order to collect a new key. Please note that the costs for losing your keys are €50,-.

Yes, you are allowed to have your friend over but not for longer than 3 days.

Note: You are responsible for the people that visit your accommodation in case of nuisance or damage.

Every property of Student Housing Holland is provided with a proper central heating system. In all properties the temperature is set to 19°C. The central heating system will always automatically aim for 19°C minimum.

Every room is installed with an adjustable heater. Your adjustable heater(s) have levels of warmth. Level 3 is the right level to keep the room at a comfortable temperature. Please turn your heater(s) to level 1 or 2 when leaving your room for longer than one hour and at night. If the adjustable heater in your room is not heated, the temperature has reached 19°C. If the temperature drops under 19°C your heaters in the room will go on again. So, you don’t have to worry if the heater is not hot every hour of the day.

The Netherlands is the second most expensive country of Europe when it comes to energy and gas prices, so please avoid unnecessary use. In case of excessive costs/use, it is necessary for us to charge you an additional fee.

“Think about the environment and help us with creating a more sustainable use of energy.”